Debt collectors generate more complaints to the FTC than any other industry. Although many debt collectors are careful to comply with consumer protection laws, others engage in illegal conduct. Some collectors harass and threaten consumers, demand larger payments than the law allows, refuse to.
Have you got a question, concern, or complaint about a national bank? We recommend the following options: Contact your bank directly first. It is most likely to have the specific information you need and is in the best position to resolve your problem.
The Consumer Complaint Database is a collection of complaints on a range of consumer financial products and services, sent to companies for response. We don’t verify all the facts alleged in these complaints, but we take steps to confirm a commercial relationship between the consumer and the company. See publication criteria
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Submit a complaint. We’ve handled over 1 million complaints, helping consumers connect with financial companies to get direct responses about problems with mortgages, student loans, payday loans, debt collection, credit reports, and other financial products and services.
Mortgage-related complaints involving Bank of America flooded the Consumer Financial Protection Bureau’s. CFPB mortgage complaint database. all complaints filed against Bank of America..
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Consumer Protection Division Consumer. Choose the complaint form from the column at the left that best suits your complaint and complete the form online. 3.
File a complaint with the FDIC. The FDIC directly handles debt collection complaints related to FDIC-supervised banks and forwards complaints to other regulators as needed. In addition to federal regulators, many individual states have enacted their own versions of the FDCPA, which may provide additional protections (see below). Learn More
Your bank, credit card company, and auto loan company are not debt collectors and cannot be held liable for anything violating the Fair Debt Collection Practices Act (FDCPA). The FDCPA was created to promote fair debt collection laws & procedures and to protect consumers against debt collection abuses.
Protecting Against Bank Collection Practice Complaints Having intuitive bank collection and recovery software, custom configured to your institutions specific collection compliance requirements, helps take the assumption out of it being in compliance.
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